Ataba Cooling & Maintenance · A fictional company for demonstration · sample data
Work orders for a maintenance company
A fictional company in Dammam: about 30 staff, 18 of them technicians, with annual maintenance contracts for residential compounds, schools and clinics. Requests arrive by phone and WhatsApp, get handed out in three group chats, and are tracked in an Excel file.
Screens
Dispatch board, sorted by deadline 
Job sheet with suggested technicians 
The manager's daily KPIs 
Visit report for the customer
Technician app: the job and its steps 
Checklist and photos before closing
Walkthrough video
A short tour of the demo from start to finish, silent with captions.
The story
- “Requests get lost across our WhatsApp groups, and we can't tell who picked one up or when it was closed.”
- “We don't know where each technician is right now, so we miss contract response times and pay late penalties.”
- “The visit report is written on paper and retyped into Excel. When the client asks for the photos and signature, we can't find them.”
What I built
- Dispatch boardEvery request in one place, assigned to technicians by area and skill.
- Response-time timersEach contract has a response time, and the system warns before a job runs late.
- Technician appToday's jobs, the checklist, photos and the customer's signature, from a phone.
- Visit report PDFReaches the customer as soon as the job closes, with photos and signature.
- KPIsLate jobs, jobs closed today, and each technician's performance.
- Roles and audit logManager, dispatcher and technician, with a name and time on every change.
This company's documents
Two documents for a fictional company, exactly as my clients receive them. The numbers are illustrative.
Tell me about one process
If a process in your company still runs on spreadsheets and group chats, tell me about it. I'll tell you honestly whether a custom system is worth it.